A young girl’s heartfelt note thanking Dubai authorities. EXPAT MEDIA

In the middle of travel disruptions and delayed journeys, a young girl’s handwritten note has captured the hearts of many in the UAE. The message, handed to an officer from the General Directorate of Residency and Foreigners Affairs (GDRFA Dubai), was short but deeply meaningful. It read: “Thank you, Dubai, for protecting us day and night. Will be back soon. Until then. Stay strong. Stay safe. Love you, Dubai." According to GDRFA Dubai, the note reflects “the positive impact that kind and humane moments leave in the memories of travellers.” At a time when many passengers were facing uncertainty due to regional airspace restrictions, the message stood out as a reminder of compassion and care.

UAE steps in to support stranded travellers

Behind the scenes, UAE authorities have been working around the clock to assist thousands affected by flight disruptions. The Federal Authority for Identity, Citizenship, Customs and Ports Security (ICP) announced that travellers unable to leave the country due to flight suspensions will not be penalised. Overstay fines have been waived for affected individuals from February 28 onwards, covering tourists and visit visa holders, residents who had cancelled their visas for departure and anyone unable to leave due to cancelled or rescheduled flights. Authorities said the decision ensures travellers can regularise their status “without imposing any financial burden” caused by circumstances beyond their control. Across the country, emergency plans were activated to assist stranded passengers. At major airports including Abu Dhabi, Dubai, Sharjah, Ras Al Khaimah and Fujairah, over 30,900 travellers were assisted with travel procedures and more than 15,300 entry visas were issued. Accommodation, transport and meals were also arranged. In Abu Dhabi, authorities also covered hotel stays for affected tourists. Airlines such as Emirates, flydubai, and Etihad Airways have resumed limited operations, prioritising stranded passengers and transit travellers. Officials said the response reflects the UAE’s humanitarian approach, with teams working at airports and customer centres to assist travellers and manage disruptions. The focus has been on keeping people safe, informed and supported until normal travel resumes. And sometimes, appreciation comes in the simplest form: a handwritten note from a child that says it all. ICA/Expat Media
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