Man gets Dh65,000 bill for ‘accidental’ du phone contract

Man gets Dh65,000 bill for ‘accidental’ du phone contract

  
DUBAI – A British man got the shock of his life when he was charged Dh65,000 for subscribing to a du phone package by mistake. David Tobias, 48, said he thought he signed up for the Dh1,000 per month plan in August, but mistakenly signed up for the telecom operator’s “exclusive post-paid plan” costing Dh5,000 per month. Tobias called du three minutes after realizing his mistake but was told that changing the contract would result in a 13-month penalty. This week, du waived the Dh65,000 charge, but said that Tobias must pay a 5 percent VAT fee on the cancellation, or Dh3,450. Du said its billing team is “in the process of waiving the disputed amount and the customer was informed that he will be updated once the process is completed.” GAD/Expat MediaJTNDc2NyaXB0JTIwc3JjJTNEJTIyJTJGJTJGcGFnZWFkMi5nb29nbGVzeW5kaWNhdGlvbi5jb20lMkZwYWdlYWQlMkZqcyUyRmFkc2J5Z29vZ2xlLmpzJTIyJTIwYXN5bmMlM0QlMjIlMjIlM0UlM0MlMkZzY3JpcHQlM0UlMEElMjAlM0MlMjEtLSUyMGluLWFydGljbGUlMjBhZCUyMC0tJTNFJTBBJTIwJTNDaW5zJTIwY2xhc3MlM0QlMjJhZHNieWdvb2dsZSUyMiUyMHN0eWxlJTNEJTIyZGlzcGxheSUzQSUyMGJsb2NrJTNCJTIyJTIwZGF0YS1hZC1jbGllbnQlM0QlMjJjYS1wdWItNTAwNjI0MTU4MzU4MTg0OSUyMiUyMGRhdGEtYWQtc2xvdCUzRCUyMjg1MjYwOTM2MTElMjIlMjBkYXRhLWFkLWZvcm1hdCUzRCUyMmF1dG8lMjIlM0UlM0MlMkZpbnMlM0UlMEElM0NzY3JpcHQlM0UlMkYlMkYlMjAlM0MlMjElNUJDREFUQSU1QiUwQSUyOGFkc2J5Z29vZ2xlJTIwJTNEJTIwd2luZG93LmFkc2J5Z29vZ2xlJTIwJTdDJTdDJTIwJTVCJTVEJTI5LnB1c2glMjglN0IlN0QlMjklM0IlMEElMkYlMkYlMjAlNUQlNUQlM0UlM0MlMkZzY3JpcHQlM0UlMEE=