Most sought-after skills in post-Covid workplace

  DUBAI – A new research has revealed what valuable employee skills businesses are looking for in their post-pandemic workplace. According to the latest insight from digital coaching provider Ezra, the most sought-after skill is communication, with 17.3 percent of businesses saying this is their priority. Communication also ranked as the top area of improvement for businesses across the UAE, UK, USA, and China. “The ability to communicate clearly and calmly is essential for teamwork, negotiation, sales, and so on,” said Nick Goldberg, founder of Ezra. The second most sought-after skill is emotional intelligence. On a global level, 6.9 percent of businesses say emotional intelligence is the most important skill they want to see in their workforce. “In the past, there was an assumption that business and emotion should be kept separate. We’re now learning that, when dealing with fellow humans on any level, emotion is not only unavoidable but also incredibly powerful and useful when harnessed correctly,” Goldberg said. “Communication is the ability to talk, listen and share information effectively, while emotional intelligence is the ability to read between the lines and understand a deeper, unspoken need or expectation. Both are going to be incredibly important as we return to the workplace after such a disruptive year and with the threat of Covid-19 remaining,” he added. Third on the global list is influence, with 6.2 percent of businesses citing it as the most important skill to develop through coaching and training. At the bottom of the list is decision making, with just 3.8 percent of global businesses considering it to be the most important outcome of coaching in the current climate. ICA/Expat Media
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