UAE issues birth certificates using WhatsApp

  DUBAI – Now you can get your UAE birth certificate issued through WhatsApp, the Ministry of Health and Prevention unveiled at the Gitex Technology Week. The new WhatsApp service is part of a package of services being showcased at Gitex Technology Week, running until October 21 at the Dubai World Trade Centre. It relies on artificial intelligence techniques to respond to customer inquiries through the "virtual assistant", which can learn and comprehend their needs based on their inquiries. The virtual assistant can also analyse and evaluate customer needs according to the available data, respond accurately to inquiries and complete transactions conveniently. The virtual assistant is also able to distinguish registered users and interact with the customer, retrieve stored data from the user's profile and end the conversation in an interactive manner. “The ministry has designed a number of online services and smart applications to facilitate customers access to its numerous services," said Samir Al Khoury, Director of IT Department, MoHAP. Al Khoury made it clear that the interactive chat via WhatsApp can also serve customers who inquire about other smart services. ICA/Expat Media
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