UAE: Ministry introduces official WhatsApp business account for 24/7 services

To efficiently address client concerns and inquiries, the UAE Ministry of Human Resources and Emiratization (MoHRE) has launched a WhatsApp business account. The ministry can be reached at 600590000, and services will be offered in English and Arabic. The MoHRE can now be reached 24/7 through a new channel, which has been verified by Meta, the company that owns WhatsApp. The ministry now has a verified WhatsApp business account, making it the first federal organization in the UAE to do so. Users can now access the UAE Labour Law and its executive rules, which govern labor relations in the private sector. They can also understand the law on domestic helpers and other ministerial decrees that regulate the work environment in the UAE. The service channel offers credible information in a way that protects the users' data privacy. MoHRE's WhatsApp business account also allows customers to enquire about their application status – the most used service on the ministry's website, mobile app, and call center. Assistant undersecretary for Labour Affairs Aisha Belharfia stated: "The new WhatsApp service is the latest addition to the Tawasul Integrated System – a unified and secure technology-powered series of channels for effective communication with the ministry's customers. It includes channels that utilise modern technologies and smart mobile apps to serve customers and empower the work environment in line with the government's directives." You can also access the following features with the MoHRE WhatsApp business account: 1. View the status of your transaction 2. find out about the rules for employment 3. Learn about the domestic workers' laws. 4. Stay updated with the ministerial resolutions that regulate the UAE's labor market BKM/ Expat Media
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