A montage of the surprise gifts to travelers at Dubai International Airport. KARISHMA FERNANDEZ

What was meant to be a routine airport drop-off turned into a heartfelt moment for Dubai resident and radio host Karishma Fernandez; a reminder of how the city looks after people during difficult times. Fernandez, who hosts a programme on the Arabian Radio Network, had just dropped off her parents at Dubai International Airport when something unexpected happened. Her parents were handed a small gift from Dubai authorities—a token of appreciation after days of travel uncertainty caused by regional airspace disruptions. The gift included a card, a keychain, and a Dubai licence plate magnet. But it was the message that left a lasting impression. The card read: “As you depart, please accept this small token of appreciation on behalf of Dubai. We’re truly appreciative of the way you have handled the unique situation over the past few days. Dubai always prioritises the safety and wellbeing of all citizens, residents and visitors and we hope you saw this for yourself. We wish you a safe return and look forward to welcoming you back.” Fernandez later shared the moment, saying: “Dubai, you’ve done it again! Going that extra mile to put a smile on someone’s face, showing you care, getting people to see your heart in all things.” She added that while her parents were happy to return home for medical care, her family who remain in Dubai felt equally grateful for the experience. Around the same time, another small gesture captured hearts across the UAE. A young girl handed a handwritten note to an officer from the General Directorate of Residency and Foreigners Affairs (GDRFA Dubai). It read: “Thank you, Dubai, for protecting us day and night. Will be back soon. Until then. Stay strong. Stay safe. Love you, Dubai.” According to GDRFA Dubai, the message reflects “the positive impact that kind and humane moments leave in the memories of travellers.” In a period marked by uncertainty, the note became a symbol of reassurance and gratitude.

How UAE supported stranded travellers

While these touching moments stood out, authorities across the UAE were also working behind the scenes to assist thousands affected by flight disruptions. The Federal Authority for Identity, Citizenship, Customs and Ports Security (ICP) announced key measures to ease the burden on travellers. Travellers unable to leave due to flight suspensions were exempted from overstay fines starting February 28. This covered tourists and visit visa holders; residents who had cancelled their visas for departure, and anyone affected by flight cancellations or delays Authorities said this ensures travellers can fix their legal status “without imposing any financial burden” caused by circumstances beyond their control. Across airports in Abu Dhabi, Dubai, Sharjah, Ras Al Khaimah and Fujairah, emergency plans were activated: Over 30,900 travellers assisted, more than 15,300 visas issued and accommodation, transport and meals provided. Airlines including Emirates, flydubai, and Etihad Airways resumed limited operations, focusing on stranded passengers and connecting flights. In Abu Dhabi, hotel stays for stranded tourists were also covered. For many travellers, the past few days have been filled with uncertainty, but moments like a surprise gift have helped turn stress into something more human, and shows how even in challenging times, empathy and care can leave a lasting impression. CAM/ICA/Expat Media
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